DELIVERY & RETURNS
Packages are generally dispatched within 2-4 working days upon receipt of payment and are shipped via Hermes Courier. Delivery to destinations outside the UK is fulfilled by UPS with tracking and drop-off with signature. If you require delivery with a faster dispatch please contact us before purchasing.
If your estimated delivery time frame has passed, let our Customer Services team know at firstname.lastname@example.org and they will be happy to help you. Please include the following information in your query:
- Your order number
- Your email address used for your order
- Tell us about your query
- Courier tracking number
Returns are accepted for all non personal items but postage is at the cost of the customer. Please contact us to notify us of your return, and any replacement you may require.